There are many types of tickets available on VibeVenue! The format and delivery timeline will always depend on the policies set by your event and may vary, but we have compiled the most common ones, as well as some FAQs, below.
Electronic and mobile tickets
Electronic tickets include any ticket which is sent to you in electronic form (including PDF print-at-home tickets). Mobile tickets are tickets which are sent to you via a specific online or mobile app platform and must be displayed from your mobile device (i.e. smart phone).
Instant Download
Instant Downloads are e-tickets that are delivered directly to your VibeVenue account. Some may need to be printed at home and will say so. Most are available just minutes after you purchase them.
Mobile Transfer
Mobile transfers are tickets that are delivered via an email or link from a third-party (often venue or team-specific platforms) and need to be presented at the event gate in the format they are sent (outside of your VibeVenue account) with an Android device or iPhone. Mobile Transfers are sometimes available right away, but most are not made available by the venue until 24 to 48 hours before the event. For more information, click here.
AXS or AXS Transfer
AXS is a platform used by many venues to house and send their tickets. Much like Mobile Transfers, these will be sent via an email with a link to accept your tickets, but many AXS tickets are rolled into a single Mobile ID (a mobile QR code which contains all tickets within an AXS account). AXS tickets are usually available around 24 hours before the event. For more information, click here.
Box Office
Box office tickets are sold on VibeVenue directly from the venue's box office. These are mobile QR code tickets which will be displayed in your VibeVnue account - usually within a few minutes of placing your order! Sometimes, box office tickets will be made available at a later date closer to the event. For info on all of VibeVenu's box office partners, click here.
Physical and shipped tickets
Physical and shipped tickets are just what they sound like! These include traditional paper or card stock tickets, as well as wearable tickets like lanyards and wristbands. some must be shipped to you prior to the event while others may be made available at the Venue.
If tickets need to be shipped to you, you will receive a tracking number after placing your order. We suggest checking that tracking number as the event draws near as tickets are often not printed and shipped until closer to the event date.
Paper or Hardstock
Hardstock tickets are traditional paper (or card stock) tickets that will be shipped to you via UPS or FedEx. Often times, tickets are shipped out a couple weeks before the event, but sometimes it is closer to the event date, in which case they may not arrive at your door until only a day or two before the event. VibeVenue is not able to expedite, influence, or change these dates and we are not always made aware of the shipping date beforehand. But not to worry! If you are expecting to travel to your event, we recommend selecting a delivery address nearby the venue (like your hotel, AirBnB, or a UPS location).
Local Pick-up and Will Call
Local Pick-Up tickets are physical tickets that need to be picked up in person. These include tickets that are left for you at will call and tickets that need to be picked up from a representative from the broker's ticket offices. Local Pick-Up tickets are very rare but are sometimes required and most must be picked up on the day of the event. You will receive all the information (address, time, date...etc) of the pick up as the event draws near.
Lanyards and Badges
Some events require attendees to wear their tickets as lanyards or badges. This is most often seen in golf tournaments like the Masters Tournament and may need to be returned at the end of an event. These types of tickets will either be delivered by mail a couple days before the event or will be available to pick up on the day of the event at Will Call. Your order confirmation email will let you know which to expect.
Wristbands
Wristbands are a type of physical ticket worn around the wrist. They might be paper or plastic with a sticky glue closure, or they may be fabric or thread with a tightening or tie-on closure. Wristbands are most commonly used by multi-day music and arts festivals. These types of tickets will either be delivered by mail couple days before the event or will be available to pick up on the day of the event at Will Call. Your order confirmation email will let you know which to expect.
Note:
Wristbands are usually not re-usable and, once they are closed or tightened, they generally cannot be opened or loosened. Wristbands which are broken, cut, lost, worn out, or heavily faded due to actions taken by their owner will be invalidated by event staff and VibeVenue will not be able to replace them. Because of this, we encourage you to only put your wristband on once you are on the way to your event, not before.
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