Having trouble transferring tickets from your SeatGeek account?
If you’re seeing an error while trying to transfer your tickets to someone else, don’t worry - it’s usually a quick fix. Here are the ways to resolve the most common errors:
- Double-check the recipient’s info: Make sure the email or phone number you're entering matches the contact info your recipient uses with SeatGeek. A simple typo can cause a transfer to fail.
- Verify your own contact info: Your account needs to have a verified email address and phone number to send tickets. If you haven’t done this yet, head to your account settings and complete the verification steps.
- Don’t send tickets to yourself: Sending tickets to your own email or phone number may result in an error. If you're trying to save tickets for yourself, just keep them in your SeatGeek account - no transfer needed!
Trouble accepting tickets transferred to you?
Trying to accept a transfer and hitting an error? We know that’s frustrating - especially if you're excited for the event. Try these simple steps to fix the issue:
- Verify your SeatGeek account email and phone number: Ensure your email and phone number are both verified. You can check this in your account settings.
- Clear your app's data cache and history: Sometimes, clearing your browser history or app cache can fix hiccups when accepting transfers. You’ll find these settings in your browser or phone settings.
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Check if you already accepted the tickets: Head to the “Tickets” section of your account to make sure you haven’t already accepted the transfer. If the tickets are there, you're good to go!
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