What should I do if I see an error when accepting a third-party mobile transfer? – Softwriters

We know how frustrating it can be to run into an error when you’re trying to accept your mobile tickets—especially when you’re getting ready for an event. That’s why we’ve put together this guide to help you resolve the most common issues. In most cases, a few simple changes to your device settings can do the trick.

Key tip:

To reduce the chance of receiving an error, log into your third-party account on the same device before accepting your transfer. Make sure to log in using the same email address you used to place your order.

If You're Having Trouble Logging Into a Third-Party Ticketing Account

Sometimes errors pop up when you try to log into a third-party platform, or when you're not already logged in while accepting a mobile transfer.

You might see error messages like “forbidden,” “blocked,” “unauthorized,” or “prohibited”—but don’t worry! These are usually easy to resolve.

Try these tips:

Log in ahead of time: Before accepting your tickets, make sure you’re already logged into the third-party ticketing site or app using the same email address linked to your SeatGeek account.
Check for multiple logins: If you’re signed into another account (or the same one) on a different device or browser tab, the system might think you’re a bot and block your access. Try logging out of all devices and tabs, then:
- Clear your browser history
- Clear the third-party app’s data cache (this can usually be done in your phone settings)
Enable Cookies and graphics: If you’ve disabled Cookies or turned off graphics on your phone (which some users do to save data or battery), that might prevent the ticketing platform from loading correctly. Re-enable these features in your browser or device settings, then try again.
Still stuck? Try these next steps:
- Uninstall and reinstall the third-party app
- Instead of using the app, try logging in through the mobile version of their website

If you see an error stating your tickets have already been accepted

At first glance, an error like this may seem concerning; however, like the errors above and below, it can generally be resolved easily!

Try the steps below:

Check your third-party account: A mobile transfer link will only work one time because it is only meant to transfer ticket ownership to you. If you have already used the link, it will show an error.
- Instead of following that link again after you accept your tickets, you can log into the third-party app directly and check for your tickets there.
Check for other accounts: If you have multiple email addresses, it's possible that your tickets were accepted into an account associated with one of your other email addresses. To check, try logging into the third-party platform with any other email accounts you use.

Example:

If you have a third-party account with an '@gmail.com' email address and also have (or may have) a second account with an '@aol.com' email address, you should try logging into both - one at a time - to check for your tickets

If you see an error when adding your tickets to your mobile wallet

Mobile wallets, like Google Wallet or Apple Wallet, are often used to make accessing your tickets easier when there may not be mobile service or wifi available at the venue, but errors will occur if your mobile wallet is associated with a different email or account.

Double-check the following:

Mobile wallets can only be connected to one third-party account The email or Apple ID should be the same one associated with your third-party ticket account.
- When using Apple Wallet: If your Apple ID is associated with a different email address than your ticket account, create a new Apple ID with the email address associated with your ticket account and then add the tickets to the Apple Wallet.
- When using Google Wallet: If your Google Wallet is associated with a different email address than your third-party ticket account, try either of the following:
  - Log out of that Gmail account and log into another to link that wallet instead
  - Transfer your tickets to the third-party account already associated with your Google Wallet and then log into that third-party account to add your tickets to your Google Wallet.
- Remember: you can generally display your tickets from your third-party ticket account without using your mobile wallet.
  - If you're concerned about service, we recommend opening the third-party account and pulling up your mobile ticket barcode before getting to the venue so that it is loaded and ready to be displayed.

If you see a different type of error

If your issue isn’t related to any of the error types above, it could be a result of device settings, outdated software, or a network configuration like a VPN.

Here’s what to check:

App version: Make sure the ticketing app you’re using is fully up to date. Head to your device’s app store and check for updates.
Device software: Confirm your phone’s operating system is running the latest version.
VPNs, proxies, and privacy tools: Disable any VPN, Proxy, or (for iPhone users) Apple Private Relay. These tools can make it difficult for some ticketing platforms to verify your location—which is often required for tickets to be delivered.

Example:

Some U.S.-based ticket providers only operate within the U.S. If your VPN hides your real location, the app may not let you access your tickets.

Still Having Trouble?

If you’ve tried all the steps above and you’re still stuck, don’t hesitate to reach out to our support team. We’re here to help get you to your event with tickets in hand and stress-free.