What's a mobile transfer?
Mobile transfers (or mobile transfer tickets) are mobile e-tickets which are delivered in a venue-specified format via an email, account manager, link, or incoming transfer request from the venue's ticket platform (a third-party which will require you to sign up for an account if you don't have one already). They must be presented for entry from that third-party's app or mobile website with an Android device or iPhone (iOS Mobile device). Many venues prefer mobile transfers because they are more secure than traditional print-at-home or paper tickets.
An important thing to know is that most mobile transfer tickets won't be immediately available or immediately transferred because ticket barcodes, QR codes, and/or Mobile IDs are usually only generated 24 to 48 hours before the event as a further security measure. After that, the seller will transfer the tickets to you. So no need to worry if you don't get your tickets right away! It's common to receive them the day before or the day of the event.
You'll receive an email from the third-party (usually from the team or the venue's preferred ticketing platform) prompting you to accept your ticket transfer. Mobile tickets can't be transferred to your VibeVenue account and need to be displayed from the venue or team’s preferred ticketing platform. The video below shows the process of accepting most mobile transfers.
How are mobile transfers delivered?
Mobile transfers are delivered as a link or button within an email, prompting you to accept a ticket transfer. After clicking the link or button, it will direct you to the third-party platform where your tickets will be made available.
Transfer emails are usually initiated by the seller and will come directly from the venue's ticket platform, or, for sports, from the home team.
Some transfer emails may be initiated by VibeVenue, in which case you will see your transfer link appear in a VibeVenue email, as well as in your order details within the Tickets section of your account.
Regardless of who initiates the email, transferred mobile barcodes, QR codes, and Mobile IDs of this kind must be displayed in the format they are sent (outside of your ViibeVenue account). The video below shows the process for accepting most mobile transfers.
1. Check your inbox. Mobile transfer emails can be found in your promotion, junk, and spam folders with the subject line Your Ticket Transfer Offer.
- You can also search for the phrases sent you tickets, forwarded you, accept transfer, or your order is ready.
- If you're not able to find the email, remember to also check the Tickets section of your account for a button to claim your tickets.
2. Click the link in the email and create an account with the same email address used to place your order.
3. Tap Accept Offer and head to Tickets.
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