Since SeatGeek is a marketplace that lets fans of live events buy and sell tickets, we're unable to refund, cancel, or exchange tickets and we are not able to increase or decrease the amount of tickets ordered. The vendors that we list also have a general policy that all sales are final.
If you can’t use the tickets (or don’t want them anymore), it’s easy to re-list them on the SeatGeek Marketplace. Click here for more information on how to do that!
What if my event was postponed or rescheduled?
If an event is postponed, please check out this article for next steps.
What if one of the performers doesn't show or the concert lineup changes?
Live events are always subject to changes and external factors. SeatGeek and our sellers are unable to offer refunds for changes in lineups, performers, or time changes.
What if my event was canceled?
If your event was officially canceled for any reason by the venue or event promoter, please check out this article for next steps
Why are all sales final?
Primary and secondary ticket markets are complex, and most ticket orders can’t be canceled or refunded once they’ve been submitted to ensure the validity of the tickets you’re purchasing.
What happens if my tickets don't sell?
If your tickets don’t sell, then you’re free to take them off the market and use them or send them to a friend using our Send feature! Click here to learn how to send tickets on SeatGeek.
Will I cancel my order if I decline a mobile transfer?
Declining a mobile transfer will not cancel your order. If you decline a mobile transfer, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Click here to see how.
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